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| Receptionist: | — | Good afternoon, San Felice Hotel. May I help you? |
| Mrs Ryefield: | — | Yes. I´d like to book a room, please. |
| Receptionist: | — | Certainly. When for, madam? |
| Mrs Ryefield: | — | March the 23rd. |
| Receptionist: | — | How long will you be staying? |
| Mrs Ryefield: | — | Three nights. |
| Receptionist: | — | What kind of room would you like, madam? |
| Mrs Ryefield: | — | Er... double with bath. I´d appreciate it if you could give me a room with a view over the lake. |
| Receptionist: | — | Certainly, madam. I´ll just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view. |
| Mrs Ryefield: | — | Fine. How much is the charge per night? |
| Receptionist: | — | Would you like breakfast? |
| Mrs Ryefield: | — | No, thanks. |
| Receptionist: | — | It´s eighty four euro per night excluding VAT. |
| Mrs Ryefield: | — | That´s fine. |
| Receptionist: | — | Who´s the booking for, please, madam? |
| Mrs Ryefield: | — | Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D. |
| Receptionist: | — | Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct? |
| Mrs Ryefield: | — | Yes it is. Thank you. |
| Receptionist: | — | Let me give you your confirmation number. It´s: 7576385. I´ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye. |
| Mrs Ryefield: | — | Goodbye. |
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